change manager – Courtney Anne Wilson

The corporate world is changing. We talk about this V.U.C.A world, a Volatile, Uncertain, Complex, Ambiguous world that we now live in because there is constant change and uncertainty. Those businesses that are thriving are the ones that are agile, adaptive and flexible. Traditionally, organisations and businesses haven’t had operations or structures to support this. What I have to offer….

Purpose

To cultivate connection and celebrate life through unity-based principles.

My message is to let go of control, show compassion, dare 2BU and be co-creative.

Passion

I love performing, presenting and promoting sustainable new ways.

Professional

I am a Senior Consultant at Innodev – our mantra is “Rethink Everything” and it is the foundation upon which we create value for our clients in the navigation of their digital transformation journey.

I was also a co-founder, Change Management Director and Treasurer of NOW Leadership Inc – a platform that invites proactive conversation and actions toward unity in these areas; Esteem Toward Women, The Importance Of Belonging, Looking After Our Future, Collaborative Leadership and Activating Social Business.

I have significant Change Strategy and Management experience in major financial institutions and a variety of private, public and community sector organisations, including Government and Social Business, across Australia and United Kingdom.

My expertise includes commercial and financial acumen, building quality working relationships and assisting all levels, including Executive and Senior Management, for effective organisational change management and transformation.

The key to success in any venture is through building quality relationships, embracing different methods, adapting to change and effectively navigating new situations; ‘Collaboration invites Success’ – and it’s what the world is asking for, NOW.

Connect with me today and let’s manage some change together,

Courtney Wilson, Change Coach and Consultant
m: +61 (0)417 107 888| e: courtney.connect@outlook.com

As Heraclitus, a Greek philosopher, once said (updated with current protocol), “No person steps in the same river twice, for it’s not the same river and they’re not the same person”

So, it would stand to reason that, if the only constant in life is change, then we are all, in fact, the change manager of our own life, both personally and professionally.

Why then, does the role of a Change Manager exist?

Similar to a personal trainer, financial advisor or guidance counsellor, during times of significant change, an experienced and qualified change manager can provide people with the required support, within each step of the process, to make effective choices and ensure a smooth transition.

Given there are different circumstances and types of change, the role of a Change Manager can take on many forms and the will depend on the findings of, what I term, the Third ‘I’ Review©:

Intention: accepting change is occurring and being real about the mental state that represents a commitment to carrying out an action or actions in the future. It involves mental activities such as strategy, planning and forethought and requires identification of desired outcomes.
Insight & Intuition: gaining an understanding of the impact of change; the cause and effect based on relationships and behaviours within a model, context, or scenario. It is the power of a piece of information, acute observation and deduction, introspection, discernment, and perception.
Identification: ability to define the change, the core good or service being produced and supplied, as well as distinguishing between an individual and/or a organisational change that will determine the appropriate change management frameworks, tools and techniques to apply; a change within health care would be different to one in information technology, as would a change to physical well-being compared to a change in the way we work.

Realise it’s not a one-person role (or the role of one team);

An effective Change Manager has the ability to partner, influence and build lasting relationships with people within the community. In the context of business, change management would be architected by change management professionals but is developed with, and executed by, many players across all levels of the organisation; from top-level executives to front line supervisors and includes specialists from human resources and organisational development, impacted employees and designated resources.

Recognise the meaning behind the change

There is always a reason for the change. The more a Change Manager can assist in identifying, clarifying and specifying the reason, the more likely it is that people will understand the need to change, develop a desire and willingness to change and be open to connecting with others around a common purpose or collective vision that will bring the change to fruition.

Know it’s more than just a process

While there are a number of proven Change Management approaches and methodologies that outline a set of steps to follow, these need to be continuously tailored in line with the Third ‘I’ Review©, current trends and innovative practices, including customer experience, design thinking, value management and business agility. Not to mention that a Change Manager deals with the people side of change – and people bring with them a constant challenge of uncertainty and complexity.

When it comes to change, you are, without a doubt, your own Change Manager. You can either go it alone or you can seek the guidance and support of an experienced and professional practitioner, someone who can support and guide you in the direction you seek – it’s up to you!